Around the clock. One contract.
24/7, every day, with a response from an engineer within 8 hours to every incident, nights and weekends included.
What's covered
- Problems with the ERP, the agents and the enterprise components
- How-to questions, not only bugs
- Help after an upgrade
What isn't
- Integration with your own systems, network or sign-in: quoted separately
- AI providers' costs
- Third-party add-ons
- Your own customizations, unless we built them under a development contract
How it works
Support is included in Enterprise ($800 a month per customer) and the Hosted service. Tell us what happened and how it affects you. “Response” means an engineer has picked it up and replied. It's not a promise of a fix in 8 hours, but we'll tell you the plan.