Why do we keep missing on-time delivery?
the monthly quality review keeps failing its target: 95% of deliveries on time.
You are
Morgan Hale, Operations Manager at Aurora Components.
The situation
the monthly quality review keeps failing its target: 95% of deliveries on time.
Reviews, meetings, supplier failures and customer feedback are each in their own place. Here you ask across them.
Step by step
Each step as it looks in the demo installation, on Aurora Components (Demo).
Open Dynocortex → Chats and ask
"Why do we keep failing the on-time delivery goal, and what are we doing about it?"
Ask
"What do customers say about us?"
Open Quality → Review (the report), and a month's Quality Meeting.
What a good answer contains
- Most months' reviews failed on-time delivery, against the 95% target.
- The causes it finds in the data: late supplier receipts and back orders behind the late deliveries.
- What was decided: the meetings' minutes, and the corrective action after the cable reels failed.
- What customers said: Metro Transit Works rated the schedule low, the month its station upgrade finished late.
- Owners: Morgan for deliveries, Nina for suppliers.
What the full product does beyond the demo
The Executive writes up the month's review from the deliveries and receipts, and tracks each action the meeting agreed until it's done.
Answers are worded afresh each time, so yours will read differently. The demo company is made up, and its data goes back to the start every night.